Natural Language Processing or NLP is a disruptive technology which has tremendous potential. We all know that the capabilities of Artificial Intelligence are limitless. NLP has well justified this statement. No more manual report-writing or detailed explanations. Computer systems are wise enough to handle them all. Yes!!! This is the sparkling reality of the 21st century. Let’s have a sneak-peek on the benefits that NLP can bring to the Manufacturing Industry.
Automated Report Generation
Reports form an important part of business. Generally, the workers are not proficient enough to draft the reports themselves. So, people at higher positions are the ones who engage in such activities. Being supervisors, they must rely on the words of their juniors and their own interpretational abilities.
When communication happens in a chain, there may be a considerable loss of information from one level to the other. Thus, the reports prepared are not as precise as they ought to be. NLP can come to the forefront in eliminating such errors that creep in. They can articulate the facts and figures stated by the workers. This can further be reconfirmed with them. Such a system can precisely attribute accountability to the worker. It ensures reliability, accountability and trustworthiness of the report.
Data Entry Task
Data Entry can be a tedious task. It requires lots of time as well as undivided attention. If we think from a doer’s perspective, it is something which could work best when automated. There seems no point in a person slogging his daylight hours just for entering data in the computer.
It could rather be used for something productive and important. NLP can prevent people from engaging themselves in such tasks. We are blessed with software packages that understand both typed and handwritten text. NLP itself can be used to extract data from large chunks of text and audio. This data can then be fed into computers, thus automating the age-old data entry operation.
Reducing the risk factor associated with industries
There are several kinds of industries around us. Each industry has a certain degree of risk associated with it. These risks become even more pronounced when the products are hazardous viz. chemicals.
In such a scenario too, we can have sensors or cameras integrated with NLP, which can notify the concerned people in the event of any danger. Let’s see how it would work. The sensors or cameras would be IoT (Internet of Things) enabled and can detect if anything goes beyond the set threshold. This could be an anomaly or a risk. Integration with NLP ensures that the concerned people get informed instantly, through voice or text, about the anomalous event. Necessary actions may be initiated to mitigate the danger, thus saving millions in life, energy and monetary assets.
Bridge between the customer and the industry
NLP systems can turn out to be a customer’s best friend. Everyone has a digital footprint. NLP systems can analyze this footprint to understand the preferences of any customer.
This important feature can then be used to design recommendation systems. A recommendation system can propose things related to a user’s previous purchases, or the things which users – having a similar taste, have bought. Users get attracted to the business unit or service provider who showcases the products which are curated to their interests. Moreover, by understanding which products are in high demand, the manufacturers can produce more quantities of those. Thus, a direct connect can be established between the customer & industry.
Chatbots, a necessity
With the increasing reliance on digital media, chatbots have become a necessity. Most of the websites have started incorporating this feature. Manufacturers can also add this awesome feature onto their websites.
Chatbots could interact with customers in real-time whenever they visit the site. Manufacturers can conduct surveys and enquire about the changes/improvements/new they would like to see in the products. This survey can be used by the manufacturers to experiment with their products or improve existing ones. On part of the customers, they would feel that the manufacturers value their time and opinion. Thus, stronger brand loyalty ensues.
The benefits of introducing NLP to the Manufacturing sector are boundless. It can help businesses move towards enhanced safety, efficiency and effectiveness. Babel can help you in taking your business to cloud nine by giving you access to this amazing technology.