Over the past few years, Natural Language Processing (NLP) has gained much coverage. It is one of the hottest topics which is trending these days. This technology helps lifeless machines to analyze human language and act accordingly. NLP extends the
functionality of programming by incorporating the use of words, speeches, and voice instead of programs and textual commands. This technology can add stars to your Logistics business This is explained as under:
Rising above linguistic barriers
Linguistic barrier is one of the most common barriers encountered these days. Earlier people remained confined within their local areas but now they have started moving around the globe.
Natural Language Processing can help in solving this problem. NLP can aid in understanding different dialects and languages of conversation. This way people can communicate in their individual languages with NLP translating both the languages and get the work done.
Querying the supply chain
Businesses are quite dynamic. Any personnel may require some important piece of information at any critical juncture. This information needs to be furnished instantly in a cohesive manner.
Some things work better when computerized and this scenario is one of them. NLP can be used to fetch all the necessary information from all the varied sources – into one professional report. NLP can comprehend, extract and translate valuable insights from any kind of input given to it – textual or verbal.
Understanding the Customer
The key to success lies in the ability to understand the customers you are dealing with. Their opinions play a pivotal role in driving your business towards success.
We cannot completely rely on humans for drawing conclusions from these millions of comments and feedbacks. Humans can work perfectly well with a few customers but not hundreds and thousands of them. NLP could solve this issue effortlessly. All the data that is with us could be fed to the NLP model, which could then filter out only what is essential to be taken into consideration. Based on the output generated by the NLP system, the necessary improvisations could be incorporated.
Chatbots as a friend of your digital marketing campaign
Chatbots truly add a lot of functionality to your webpage or web app. Imagine a chatbot as a customer care representative available 24*7 for all your visitors.
This seems impractical if you think from a customer care representative’s point of view. But this can be achieved via NLP. Not just this, your chatbot will answer every query of the customer in the most precise and polite way possible. No fatigue, no complaints. Just a one-time decision to add a chatbot can turn the tables for you. The icing on the cake is that customers look for such functionalities on any website. You can also track the performance of your chatbot and modify any aspect that does not align with your objectives, without much hassle.
Set standardized goals
NLP can be used to scrape the vast plethora of documents available on the Internet. These documents may contain several standards which have been set for the industry.
For example, the websites may contain fuel prices, pay-scale for workers and other industry benchmarks. Instead of manually reading lengthy documents, our NLP system could figure out what is vital for the industry and furnish us with those selected things of our interest.
Streamlining the supply chain in accordance with Govt. standards
We all are aware that are different custom duties and taxes applicable for every transaction. To facilitate the exchange of commodities across borders, we have a generalized system of codes known as the HS Code.
- These HS Codes can be mapped to the items that they belong to. A table can be prepared out of these details, where every usable item and banned item are segregated. For every shipment, NLP can be used to match the items against the values fed in the table. This can be used to spot and remove any anomaly in the order and make it comply with national and international laws.
To sum up, we can see that there were several use cases of NLP in the Logistics Industry. NLP is not just a futuristic technology; it is the future instead. Join Babel in moving your business towards this bright future.
Things work out at lightning-fast speed. Hence it becomes extremely crucial to implement such functionalities on websites. Chatbots utilize NLP to understand the needs and desires of customers. Customers can clarify their doubts with chatbots which answer the queries in real-time.